Return & Refund Policy

🔁 Return & Refund Policy – SELLEX

We want you to love your purchase! If you're not completely satisfied, you can return eligible items within 7 days of delivery. Please review our return and refund guidelines below.

✅ Eligibility for Return

You may request a return or exchange if:

The item is unused and in its original packaging
The product is not damaged or altered
The return request is made within 7 days of receiving your order
You have proof of purchase (order number or confirmation email)

❗ Note:

Mobile accessories must be unopened/sealed to be eligible

Sale items are final sale and cannot be returned or exchanged

🔁 How to Request a Return

To initiate a return, email us at
📧 sellexstorecare@gmail.com
with the following details:

Order number
Reason for return
Photos (only if the item is defective or damaged)

Our support team will respond with the next steps.

💸 Refund Process

Once we receive and inspect your return:

You’ll receive a confirmation email
If approved, your refund will be processed to your original payment method within 5–7 business days
For Cash on Delivery orders, refunds may be issued via store credit or bank transfer

🚚 Return Shipping

In most cases, return shipping costs are the customer's responsibility
If the product is defective or the wrong item was received, we will cover the return shipping
We’ll provide the return shipping address and instructions once your request is approved